Globalkeep & Hikeep
Explore Hikeep's premium electric bikes on Globalkeep, Enjoy hassle-free returns, and dedicated after-sales support for a worry-free experience.
Shipped from four local warehouses.
Supported by Hikeep and Globalkeep
Hassle-Free Returns
Why Collaborate?
Globalkeep and Hikeep join forces to offer high-performance e-bikes, combining top-tier technology, global reach, and exceptional after-sales support for a seamless customer experience.
Shared Expertise
Globalkeep brings strong e-commerce expertise, while Hikeep offers cutting-edge electric bike technology. Together, we provide customers with the best of both worlds.
Expanded Reach
By combining Globalkeep's global platform with Hikeep's high-performance bikes, we can reach a wider audience and deliver products to more customers around the world.
Enhanced Customer Experience
This partnership ensures a seamless shopping experience, from browsing to post-purchase support. Globalkeep’s smooth platform and Hikeep’s reliable products come together to offer outstanding value.
Strong After-Sales Support
Hikeep's commitment to product quality is paired with Globalkeep’s robust customer service, ensuring that every customer receives exceptional support before, during, and after their purchase.
FAQs
What if I receive a damaged or defective Hikeep bike?
If your Hikeep electric bike arrives damaged or defective, you can easily request a replacement or refund. Globalkeep offers a hassle-free returns process, and Hikeep provides a warranty for all their products to ensure customer satisfaction.
How do I set up and assemble my new Hikeep electric bike?
All Hikeep bikes come with a detailed user manual for easy assembly. If you need additional help, Globalkeep offers step-by-step instructions and video tutorials, or you can contact our customer service for assistance.
What warranty is included with my Hikeep electric bike?
Hikeep electric bikes come with a limited warranty covering the battery and motor for up to 1-2 years. Globalkeep ensures that warranty claims are handled efficiently, providing quick repairs or replacements.
Can I return my Hikeep bike if I'm not satisfied with it?
Yes, Globalkeep offers a hassle-free 30-day return policy for all Hikeep electric bikes. If you're not completely satisfied, you can return the bike for a full refund or exchange, as long as it is within the return window.
How much does shipping cost, and how long does it take?
Delivery times vary depending on your location, but typically range from 2–8 business days. You will receive tracking information to monitor the delivery progress.