Refund policy

At Globalkeep, we are committed to providing a thoughtful and comprehensive return experience. Please carefully review the following details before initiating a return.

I. Non-Quality Issues

1. Brand-New, Unused Bikes

Returns are accepted within 30 days of delivery.

To qualify:

  • The bike must be unused and in original condition
  • Returned in its original packaging
  • Proof of purchase is required

Refund Terms

Within 14 Days of Delivery

  • Full refund
  • Buyer is responsible for return shipping ($200 per bike)

15–30 Days After Delivery

  • Full refund
  • Buyer is responsible for return shipping ($200 per bike)
  • A 20% restocking fee will be deducted from the order amount

2. Used Bikes

Within 30 Days of Delivery

  • Full refund
  • Buyer is responsible for return shipping ($200 per bike)
  • A 20% restocking fee will be deducted

After 30 Days

  • Returns are not accepted

II. Quality Issues

Important:
Minor damage to non-critical components that does not affect riding safety or functionality is not covered under this return policy. In such cases, we will provide after-sales service instead of a return or refund.

1. Within 14 Days of Delivery

You may choose:

  • A full refund with no return shipping fees or handling charges
    OR
  • Exchange for another electric bike with no return shipping cost

Important Notice:
All quality claims will be carefully inspected by the Globalkeep team. If no manufacturing defect is found and damage is determined to be intentional or caused by improper use, return shipping fees will apply.

2. 14–30 Days After Delivery

Return eligibility will be evaluated on a case-by-case basis.

  • Partial return shipping fees may apply
  • Please contact our customer support team for assessment

Note:
Within 30 days of delivery, if any part is defective or missing, we will provide replacement parts free of charge based on the situation.

3. After 30 Days

The product will be covered under the Globalkeep Warranty Policy.

Returns and refunds are no longer available.

III. Parts & Accessories

1. Brand-New, Unused Parts or Accessories

Returns or exchanges are accepted within 7 days.

Requirements:

  • Items must be in resalable condition

Customers are responsible for:

  • Round-trip shipping costs
  • Any additional fees (restocking fees, taxes, or platform transaction fees)

Exception:
If the wrong item was shipped or the product has a quality issue, all related costs will be covered by Globalkeep.

2. Opened or Used Parts & Accessories

Returns and refunds are not accepted.

IV. Minor Cosmetic Issues

For minor issues that do not affect riding safety, such as:

  • Loose or peeling stickers
  • Minor paint imperfections
  • Light surface scratches

Customers may choose to keep the electric bike and contact our support team for appropriate compensation. Compensation will be determined based on the specific situation.

V. How to Start a Return

To initiate a return, please contact us at:

support@globalkeepebike.com

If your return request is approved:

  • We will provide a return label and detailed instructions
  • Refunds will be processed within 10–15 business days after the returned item is received and inspected

Important Notes

  • Returns sent without prior authorization will not be accepted
  • If exchanging for a new bike, the original bike must be returned first
  • Globalkeep is not responsible for customer-arranged return shipments or lost return packages

Thank you for your understanding and cooperation. We sincerely appreciate your support of Globalkeep.

Scope of Application

This return policy applies only to products purchased directly from the official Globalkeep website: https://www.globalkeepebike.com/

Products purchased through other sales channels (including Amazon, Walmart, eBay, or other third-party platforms) are subject to the return and warranty policies of the respective seller.